Warranty withdrawn refurbished product: Instead, continue to the next step to evaluate Test Pattern 3. See your browser’s documentation for specific instructions. Touch Setup , and then touch Tools. The Virtual Agent is currently unavailable.

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Wait while the printer aligns the printheads and prints an alignment page, and then touch OK. See your browser’s documentation for specific instructions.

To see if your product is still under warranty, go to the warranty check website http: Try using a different paper. Colored paper, or paper that has already been printed on, even on the other side, can cause the alignment yp fail.

Choose ‘Refresh’ to update the list. Please try again shortly. If the printer is returned to HP, the print sample must be returned with the printer.

Which OfficeJet A A printer firmware version to use? – HP Support Community –

Example of a Print Quality Diagnostics Page. Place the sample in the output tray when you package your printer for shipping. Reset the product Follow these steps to reset the product, and then try the task again. Load only clean, wrinkle-free paper into the product. 85500 your browser’s documentation for specific instructions. If you are prompted to install softwareclick Download and Install to complete the installation.


Please try again shortly. Slide the paper width guides out.

HP Officejet Pro 8500A (A910) All-in-One Printer Series – Print a Test Page

Load plain white paper. If these steps resolved the issueyou do not need to continue troubleshooting.

If the print job is successful and no alignment page prints, the issue is resolved. Modify your browser’s settings to allow Javascript to execute. Some of them should show white horizontal streaks if none of the blocks are streaked, the printheads are okay. HP recommends that you use genuine HP ink or toner supplies. Do not proceed 9a10 the carriage is on the left. On the product touch screen, touch the Right Arrow to display the second navigation screen.

Drivers may be in development so please check back at a later date or visit the ph homepage. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges.

How to print a Print Quality Diagnostics Page. Asia Pacific and Oceania.


Skip to the solution in this document to retry the alignment. If there are dark lines or white q910 in any of the gray blocks in Test Pattern 3continue to the next solution to calibrate linefeed. Is my Windows version bit or bit?

HP Customer Support – Software and Driver Downloads

The carriage moves to the left side of the product. Choose a different product series.

This page requires Javascript. Shake the printhead six times.